Do you provide refunds?
If we shipped the wrong item or your item was broken/didn’t come within 45 days, we will refund you the full amount!
Notice – if your item broke after using it, it can no longer be refunded as we sent you a working product.
Do you provide warranties?
No, we do not provide warranties with our product, we will refund you if we shipped a broken item, but if it broke while in your hands, we won’t be able to refund you.
Where can I find your policies?
All our policies are disclosed in the site footer, take a look at the bottom of the page.
How long does shipping take?
Our Shipping & Delivery is disclosed on our Shipping & Delivery page!
Can I cancel my order?
Yup! email us at support[@]cutecatmama.com or use the contact us page, cancellation is only possible if the item wasn’t dispatched yet.
Why can I pay only with PayPal?
PayPal is easy, for you, for us, for everyone, pay with a click of a button / receive a refund in a click of a button, secure and fast checkout.
Do I have to register or open an account?
Browsing the site
It is not necessary to register or open an account to browse the site, however, it will also save you time at checkout.
You have the choice to register or not register. The advantages of registration are:
The billing and ship to addresses are filled out for you. All you need to enter is your payment information.
You will be able to access your account and check the status of current orders as well as past purchases.
What is your return policy?
Your satisfaction is paramount to us. Please click here for our easy returns policy.
My product arrived damaged. What should I do?
Please click here for instructions regarding our returns policy on damaged goods.
I’m having trouble checking out. Help!
Our shopping cart program uses a Session Cookie. The Session Cookie tells us which Shopping Cart belongs to you
and what is in your shopping cart.
The Session Cookie on your computer may be turned on or off on your computer. If it is turned off, we can not identify which
shopping cart is yours, hence one of the problems checking out. Click here to find out how to turn on your Session Cookie. or Email on firstname.lastname@example.org
The Customer Login link gives you access to your account information.
It requires your e-mail address and your password if you have registered with us in the past.
Forgot your password? On the Customer Login page, just supply your email address and click the “Forgot Your Password?”
link next to the password field. We will send you an email to reset your password. Follow the easy instructions in the email and
you will be able to access your information.
If you are having problems logging in, contact us and we will be happy to assist you.